Frequently Asked Questions
Nothing. Shipping is free on every order, to every country we ship to — there is no minimum spend and no surprise line at checkout.
Orders placed before 2 PM EST on a business day leave the same day. U.S. delivery usually takes 3 to 5 business days after dispatch; international orders typically take 7 to 14. You will get a tracking link the moment the carrier scans your parcel.
Yes, and it is still free. Any customs duties or import taxes are set by the destination country and are payable by the recipient — that part is outside our control.
Carriers sometimes take a day or two to register the first scan. If nothing has moved 48 hours after dispatch, contact us with your order number and we will chase it. If a parcel is confirmed lost, we reship or refund — you are not left arguing with the carrier.
It is an optional $9.99 add-on in your bag that covers loss, theft and damage in transit, with no claim forms. It is genuinely optional — we still help with lost parcels without it, but protection means an immediate reship rather than waiting on a carrier investigation.
Our plated pieces use 18k gold PVD, which bonds to the steel rather than sitting on top of it. That is why it resists tarnishing where ordinary plating turns after a few weeks. Keep it away from perfume, hairspray and harsh cleaners and it will hold its colour for a very long time.
Pieces marked water-resistant are built for it — stainless steel and PVD-plated items handle showers, sweat and sea water. Freshwater pearl and acetate pieces should be kept dry, as water dulls pearl over time and can loosen settings.
Most likely not. Reactions are usually caused by nickel, and our stainless steel and plated pieces are made to be hypoallergenic. If you do have a reaction, return it and we will refund you in full — including outside the normal window.
Put jewelry on last, after perfume and hair products, and take it off first. Wipe it with a soft cloth after wear and store it dry and separate so chains do not tangle or scratch each other. That is genuinely all most pieces need — no liquid cleaners required.
Every product page lists exact measurements in the description. As a rough guide, 16 inches sits at the base of the neck, 18 inches at the collarbone, and 20 inches just below. Most of our chains include a 2 inch extender so you have room either way.
Fourteen days from delivery, unworn and in the original packaging with any tags attached. U.S. returns are free and we send a prepaid label. Pierced earrings cannot be returned for hygiene reasons unless they arrive faulty, and engraved or personalised pieces are final.
We refund to your original payment method within 5 business days of receiving the return. Your bank may take a few days more to show it. Original shipping is not deducted, because there was none.
You can, but the faster route is to return the original for a refund and place a new order straight away. That way the piece you actually want is not held up waiting for a parcel to travel back to us.
If something fails through normal wear within twelve months, send us photographs and we will repair, replace or refund it. Clasps and chains are the usual suspects and we would rather fix it than have you quietly stop wearing it.
Get in touch as fast as you can. Because we dispatch same-day, the window is short — but if it has not left the studio we will amend or cancel it. After that it becomes a return.
Every order ships in an ivory box with a gold ribbon at no cost, and we never include prices on the packing slip. If you want the full presentation, add the Signature Gift Box at checkout for a handwritten card and gift wrap.
Yes — open your bag and use the gift note field before checking out. We write it by hand onto a card rather than printing it.
Choose the bundle tier you want on the product page before adding to your bag, and the saving is reflected in what you pay. If a price ever looks wrong at checkout, stop and message us before completing the order.
Checkout runs on Shopify's encrypted payment system and we never see or store your card details. We accept all major cards plus Apple Pay, Google Pay, PayPal and Shop Pay.
Most restock within a few weeks, though limited pieces sometimes do not return at all. Joining the mailing list is the earliest warning you will get — restocks go out to that list first.
Use the contact form and you will hear back within one business day, Monday to Friday, 9 AM to 5 PM EST. The reply comes from the same small team that packs the orders.