Returns & Refunds

The window

Returns are accepted within 14 days of delivery. Items must be unworn, in their original condition and packaging, with any tags still attached.

What cannot be returned

For hygiene reasons, pierced earrings cannot be returned unless they arrive faulty. Personalised or engraved pieces, gift cards and items marked final sale are also non-returnable.

How to start a return

Email info@lumierehavana.com with your order number and which items you are returning, or reply to your order confirmation. We will send return instructions and, for U.S. orders, a prepaid label.

Refunds

Once your return is received and checked, a refund is issued to the original payment method within 5 business days. Depending on your bank, it can take a few more days to appear.

Exchanges

The fastest route is to return the original item for a refund and place a new order, so the piece you want is not held up while the return is in transit.

Faulty items

If a piece fails within 12 months through normal wear, email us with photographs. We will repair, replace or refund it.

Returns are handled by

Kauscen LLC, which operates Lumiere Havana. Email info@lumierehavana.com.