The window
Returns are accepted within 14 days of delivery. Items must be unworn, in their original condition and packaging, with any tags still attached.
What cannot be returned
For hygiene reasons, pierced earrings cannot be returned unless they arrive faulty. Personalised or engraved pieces, gift cards and items marked final sale are also non-returnable.
How to start a return
Reply to your order confirmation email or use the contact form with your order number and which items you are returning. We will send return instructions and, for U.S. orders, a prepaid label.
Refunds
Once your return is received and checked, a refund is issued to the original payment method within 5 business days. Depending on your bank, it can take a few more days to appear. Original shipping charges are not refunded unless the item was faulty or incorrect.
Exchanges
The fastest route is to return the original item for a refund and place a new order, so the piece you want is not held up while the return is in transit.
Faulty items
If a piece fails within 12 months through normal wear, contact us with photographs. We will repair, replace or refund it.